Case Studies

The following are Case Studies of Coach & Co. clients, highlighting our work with clients from differing backgrounds and with varying aims, resulting in flexible, responsive approaches to the challenges they face and the goals they are striving to achieve. The clients have been broadly categorised as follows:

Individual Clients

Client A	University Lecturer
Program	6 Session Work / Life Coaching Program
Results Wanted (Desired Outcome)	Clarity re Career Direction Decision Making re House Renovations Viability of embryonic Business Plan
Process	Clarity around desired outcome Acknowledgement of current circumstances Exploration of possible actions Management of obstacles / ‘roadblocks’ Reward for efforts and achievements Recognising learnings about self Planning for required actions beyond Coaching
Outcomes Achieved	Self belief Self awareness Ability to ‘let go’ of existing career Ability to ‘take charge’ of current circumstances to achieve desired result(s)
Reflection by Coach	Client came to Coaching wanting to achieve specific outcomes and finished having become far more self aware, particularly in relation to their current circumstances and their ability to influence their life. At the end of the program, the client was in a position of clarity about their situation, what they wanted to achieve and how they were going to achieve it.
Client Satisfaction Rating	9/10

Client B	Senior Project Manager
Program	4 Session Career Coaching Program
Results Wanted (Desired Outcome)	Support to advance Career Clarity re career direction Management of transition phase at place of work
Process	Clarity re Desired Outcomes Acknowledgement of current circumstances Exploration of possible actions Preparation of Action Plan Identification of support required Management of obstacles / ‘roadblocks’ Planning for required actions beyond Coaching
Outcomes Achieved	Greater awareness of personal strengths Recognition of areas for development Clarity re desired career path Effective management of period of upheaval in workplace
Reflection by Coach	Client came to Coaching wanting to negotiate a period of uncertainty at work, whilst also achieving clarity on their own career direction which had recently reached a ‘crossroad’. At the end of the program, the client was in a position of having negotiated the period of upheaval, made a clear decision about where they wanted their career to go and put into place steps to ‘market’ themselves to achieve that outcome.
Client Satisfaction Rating	10/10

Client C	Part Owner of Family Business
Program	12 Session Coaching Program
Results Wanted (Desired Outcome)	Decision making re business / work Greater flexibility Increased time with wife and daughter Consistent income stream
Process	Clarity re Desired Outcomes Acknowledgement of current circumstances Exploration of possible actions Established process for making required decisions Implementing actions on chosen path Management of obstacles / ‘roadblocks’ Planning for required actions beyond Coaching
Outcomes Achieved	‘Tough’ decision made to exit family business Secured full-time employment in desired industry Greater income consistency Flexibility and work / life balance Greater time with wife and daughter
Reflection by Coach	Client came to Coaching with sense that they were ‘stuck’ in a difficult position, wanting greater flexibility and income certainty than the family business could provide, but unable to see an alternative. At the end of the program, the client was in a position of having made the decision to exit the family business, working in an enjoyable job with consistent hours and certainty of income.
Client Satisfaction Rating	9/10

Organisational (Project) Clients

Client A	State Government Department
Program	5 Session Career Coaching Program
Results Wanted (Desired Outcome)	Clarity re Career Direction Leadership Development Confidence / Motivation / Negotiation Skills
Process	Three Way Meeting with Coachee & Manager Acknowledgement of current circumstances Clarity around desired Outcome Preparation of Action Plan Management of obstacles / ‘roadblocks’ Accountability for set actions Recognising learnings about self Planning for required actions beyond Coaching Three Way ‘sign-off’ meeting with Coachee & Manager
Outcomes Achieved	Individual Coachees: Greater self awareness Increased confidence Clearer direction Improved management skills Organisation: Staff / Leaders with greater skills Motivated staff Staff with increased output levels Improved ‘fit’ between Coachee and position within Organisation
Reflection by Coach	Organisational client wished to provide a support mechanism for staff for a variety of challenges and opportunities. Coaching was recognised as the ideal method of tailoring this support for each individual. As a result, the individual was able to explore their current circumstances and possible courses of action within a supportive and confidential environment, whilst the Organisation benefited from improved performance levels from those individuals and/or those around them.
Client Satisfaction Rating	9/10

Client B	Regional Business Support Service
Program	12 Session Business / Life Coaching Program
Results Wanted (Desired Outcome)	Clarity re Business Direction Support to make ‘tough’ decisions Confidence / Motivation / Negotiation Skills Greater Work / Life Balance
Process	Three Way Meeting with Client Representative & Coachee (client of Business Support Service) Acknowledgement of current circumstances Clarity around desired Outcome Management of obstacles / ‘roadblocks’ Accountability for set actions Recognising learnings about self Planning for required actions beyond Coaching
Outcomes Achieved	Individual Coachees (Business Owners): Decisions made re business direction Increased confidence Greater clarity on actions required to succeed Improved work / life balance Business Support Service: Clients with greater motivation levels Clients with clearer business direction Clients happier with work / life balance Greater ability (and ease) to support their client base
Reflection by Coach	Client (Business Support Service) wished to provide a support mechanism for their clients who were struggling with a variety of challenges, including clarity, direction, motivation, confidence, decision making and work / life balance. Coaching was recognised as the ideal method of tailoring this support for each individual. As a result, the individual was able to explore their current circumstances and possible courses of action within a supportive and confidential environment, whilst the Business Support Service benefited from a greater ability to support their client base.
Client Satisfaction Rating	10/10

Client C	State Wide Counselling Service
Program	12 Session Career / Life Coaching Program
Results Wanted (Desired Outcome)	Staff Motivation Staff Engagement Decision Making skills Greater Work / Life Balance
Process	Initial discussion with Coachee to clarify aims Weekly Coaching sessions Acknowledgement of current circumstances Clarity around desired Outcome Management of obstacles / ‘roadblocks’ Accountability for set actions Recognising learnings about self Planning for required actions beyond Coaching
Outcomes Achieved	Individual Coachees: Greater engagement in work undertaken and future direction of organisation Decisions made that had previously been ‘put off’ for long periods Increased motivation Improved work / life balance Organisation: Staff more engaged in business Clients realising benefits of improved staff satisfaction Reduced levels of sick leave, etc. Greater interaction between staff
Reflection by Coach	Client had noticed reduced engagement levels from staff, impacting on the effectiveness of the service they were providing. The client wished to provide a support mechanism for their staff to address this situation. Staff were able to explore their current circumstances and possible courses of action within a supportive and confidential environment, whilst the Client benefited from greater engagement levels, a more supportive work environment and improved client service levels.
Client Satisfaction Rating	9/10